FAQs

Shopping

What are your delivery charges?

Please see our Delivery page.

What is your returns policy?

Please see our Returns Policy page.

What are your trading terms?

Please see our Terms and Conditions page.

Do I need to pay import duties and taxes?

If you are purchasing from outside the UK, depending on your country’s regulations your order may be subject to import duties and taxes. They are not included in our prices and are out of our control. These charges are typically collected by the carrier or upon delivery. As the buyer, you are responsible for any customs and duties applicable to your shipment.

Customs policies vary widely from country to country. We recommend contacting your local customs office for detailed information on import duties, taxes, and regulations.

 

Our blankets

Where does the wool come from?

Wool from Australian and New Zealand sheep is used to create our blankets and throws. This is because the warm climates there produce a finer, softer wool fibre. Due to the relatively cold climate in the UK, the wool produced here is too coarse for blankets or clothing and is mostly used in carpets.

Where are the blankets made?

From the moment the raw wool is delivered to the creation of the finished product, it is processed solely at our specialist woollen weaving mill in Yorkshire. This means we have full control throughout, from blending the wool, spinning the yarn, weaving, dyeing and all other finishing processes.

Are the blankets water resistant?

Wool has natural water-repelling properties due to the lanolin it contains. While it can resist small amounts of moisture and repel minor spills, it’s not waterproof.

Are the blankets flame retardant?

Wool is naturally flame resistant, making it harder to ignite and allowing it to self-extinguish. However, it’s important to keep your blanket away from direct flames.

Care

How can I store my blanket when it's not in use?

Store your blanket in a cool, dry place away from sunlight. To deter moths, add cedar blocks or dried lavender sachets.

Can I wash my blanket in a washing machine?

Wool can shrink when exposed to hot water or high heat. While some wool blankets can handle gentle machine wash cycles, we generally recommend dry cleaning or hand washing to preserve their softness and structure, particularly on finer yarns including Cashmere and Merino. Please avoid soaking your blanket.

How can I refresh my woollen blanket without washing?

A great way to rejuvenate your wool blanket is by airing it out in a shaded area or gently grooming it with a soft garment brush.

How do I deal with loose fibres or bobbles on my blanket?

Bobbles or pilling can occur naturally with use. To remove them, gently use a fabric comb or a wool pilling brush, always moving in the direction of the blanket’s grain.

What do I do about a knot in my blanket?

Knots can occasionally appear. They arise from the weaving process and signify a place where two strands of wool have been joined. Knots are a testament to the authentic craftsmanship of your blanket.

Are your products moth proofed?

We do not moth proof our fabric because the chemical used to treat against moths is harmful to the environment and is now illegal.

How can I protect my blanket or throw from any moth damage?

Dry Cleaning your blanket or throw before storing will help protect it because moths are attracted to food stains and body oils.